The Sales Hacker Podcast
The Sales Hacker Podcast

Episode · 3 years ago

Friday Fundamentals: EP 36: How to Manage Upwards to Get to the C-Suite

ABOUT THIS EPISODE

On today's episode, we're chatting about how to manage upwards. Recognize perception as reality. That's number one. Number 2? Reflect on your successes and failures.

Megan Bowen weighs in!

Everybody, it's Sam Jacobs. Welcome back to the salesacker podcast. It's Friday. If my calculations are correct, today is August ninth. Friday, August nine. Let's see it in and indeed it should be today on the show. I hope you're somewhere warm. I hope you're not stuck in the city smelling urine and feces everywhere, but let's say you're ready to go to work and you're walking to work right now. We're excited to have back on the show this week's guest Megan Bowen, who's svp of business operations for manage by Q, which was recently acquired by the week company. She is a career account management and customer success and sales leader here in New York, has been here for the last sixteen years, just like me, and is now rising up the ranks of the into the sea suite at companies like managed by Q, where she's really, you know, running most of their, if not all of their operations. So it's going to be a great conversation and question. Before we dive into the question that we're going to ask Megan, we're...

...going to ask Megan about how to manage your career and manage upwards effectively, but before we do that we want to thank our sponsor. So our sponsors outreached. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth by prioritizing the right activities in scaling, cutstroom engagement with intelligent automation. Outreach makes customer facing teams more effective and improves visibility into what really drives results. Now, Megan, thanks for coming back on the show. Our question to you is, what is your strategy for effectively managing upwards and managing your career and owning the narrative? Long question, but give us your thoughts. Great Question, Sam. It's great to be back. This is a topic that's near and dear to me, so I have a lot to say. I think it's really important for people to recognize that perception is reality and within the context of Your Business, your company, you need to put effort into controlling your professional narrative and or the in order to further your...

...career. It's really all about storytelling. I have a formula that I've used that I like to share with people that I know, for them to adopt it and for them to start to see the benefits of investing some energy and time into this. One of the things that I've always done whenever I've joined a company is document and really create a plan and a vision of what I'm trying to achieve. I solicit feedback from others and I make it a point to tell everybody about it, whether it's at a company all hands or team meetings or sharing around documentation, and then I have to execute. So, once some time has passed, it's a great idea to think about putting together some type of retrospective where you can share hey, remember, I said I was going to do this. I did it and here were the great things that happened as a result. I also had some lessons learned. We made some mistakes, but we took away some great learnings from that that will help...

...us moving forward. And, you know, not only investing in your team and the people that work with you, but also making sure that you're managing up to your executive leadership and sharing that story with them as well. The reality is is nobody else is going to do this if you don't do it yourself. How do you and I'm sure this is the common question that you get, which is how do you do this without seeming like a self promotional, pompous, Egotistical type person? Great Question. It's really important to anchor everything you're doing around driving business results and improving the customer experience. So, although the act of doing what I just described is a form of self promotion, as long as you frame it in the context of this is what I am doing to help us achieve our business objectives, to help our customers,...

...that's the right way to approach it. To avoid coming off as arrogant or Braggy, is to focus, to put the emphasis as much as you can on business outcomes and the customers themselves, as opposed to making it here's what I did, I III, etc. Correct and if you do that well, people get that you initiated, you know, those projects or those solutions and people, people will get that point. Yeah, and so, and that's probably that some of the art. Some of the art is articulating that point in a way that doesn't feel like you're being extremely aggressive, but merely telling the story and relating it back to what you said you would do, so that everybody knows that you do what you say exactly, Megan. Thanks so much for being on the show. This has been a Great Week of Megan Bowen on the SALESACER podcast. If folks want to reach out to you, remind us the best way to get in touch with you. Find me on Linkedin. Yes, man, that's the best way, Bowe, and...

...if you want to find me on Linkedin, it's Linkedincom for the word in, and then forest, last Sam f Jacobs. Also thanks to our sponsor outreach, who is tripling the productivity of sales teams everywhere. Thanks for listening, everybody, and we'll talk to you next time.

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